1. Understanding of “As Is” and Developing Target State Needs:
This stage of work includes validating the organization’s current operating model, including business processes and supporting IT architecture and infrastructure, through detailed facilitated workshops and interviews with principle areas of the business and technology. This analysis will help with management’s assessment of alternatives and requirements.
2. Establish Business and IT Priorities:
Based on the components and understanding of “as is” and target state needs, this phase documents key priorities and functionality required to perform daily, quarterly, and annual activities of the business. It includes defining the principles for the Target State operating model by aligning business requirements and overall business strategies as well as identifying known operating model constraints of the organization.
Ideally Level 2 process maps are created showing hand offs between functional teams as well as what technologies are used to support them. A Target State operating model is typically created and socialized within the business at this point. The information is leveraged to develop a clearly defined fit-gap assessment.